Delivery Policy
Purchases will be dispatched within 1-3 working days.
Shipping
Our fulfilment center is in Spain, Europe.
Europe: 5-7 working days.
International: 6-10 working days. Import taxes may apply.
Tracking
Once your order has been shipped, you will receive an email from our logistics company, UPS. In this email you will find the tracking number and instructions you can use to find where your order is.
Size changes
If you want to make a size change, please go to your account page: account.plaktonsandals.com to manage your return.
*Please note that the returned products must be unworn, unwashed, complete with all original tags, and in original and resalable conditions. If the products are not in this condition, we can cancel the change and you will still have to be charged the cost associated to the return.
Returns Policy
If you want to return your order please head up to your account page: account.plaktonsandals.com to manage your return.
All of our products are made to a very high and careful standard and we hope that you will be happy with your purchase. However, if you are unhappy for whatever reason, you have 14 days of receipt of your order to return it. We can offer a refund of your order, but you will still have to pay for the shipping costs.
*Please note that the returned products must be unworn, unwashed, complete with all original tags, and in original and resalable conditions. If the products are not in this condition, we can cancel the change and you will still have to be charged the cost associated to the return.
Faulty Products
If products are faulty in some way, please go to your account page: account.plaktonsandals.com to manage your return.
We will send you instructions in regard of how to manage your order. You have 14 days of receipt of your order to return your order. We will give you instructions via email on how to proceed.
We may ask you for photographs as well as double check the products once we receive them. If the products are indeed faulty, we will assume the shipping cost and make you a total refund.